Refund Policy

Last updated: July 30, 2026

1. General Refund Policy

At Vinay Kumar's Software Development Services, I strive to deliver high-quality web and mobile applications that meet and exceed client expectations. Due to the custom nature of software development, consulting, and digital services, I have specific guidelines regarding refunds and cancellations.

2. Project Initiation and Deposits

For custom development projects, I typically require an upfront deposit or initial milestone payment before work commences. This deposit covers the initial discovery, architecture design, and resource allocation.

Full Refund: If you request to cancel the project before any actual work (design, coding, or architecture mapping) has begun, you are eligible for a full refund of your initial deposit.
Partial Refund: If work has commenced, I will calculate the refund based on the billable hours already spent on the project. Any remaining balance from the deposit will be refunded to you.

3. Milestone Payments

Software projects are generally billed in milestones (e.g., Design Approval, Alpha Release, Beta Release, Final Delivery). Once a milestone has been completed, reviewed, and approved by the client, the payment for that milestone is strictly non-refundable.

4. Delivered Software and Final Products

Once the final product has been delivered, deployed, or the source code has been handed over, no refunds will be issued. I offer a 1-month free post-launch support period (or as agreed in the contract) to fix any bugs or issues that arise, ensuring the product works as intended according to the agreed-upon scope.

5. Subscription and Maintenance Services

If you have subscribed to an ongoing maintenance, hosting, or support plan:

You may cancel your subscription at any time.
Cancellations will take effect at the end of the current billing cycle.
I do not offer prorated refunds for mid-cycle cancellations.

6. Exceptions

Refunds may be exceptionally granted at my sole discretion if:

I fail to deliver the project as per the agreed-upon technical specifications and timeline, and I am unable to rectify the issues within a reasonable timeframe.
A mutual agreement is reached to terminate the contract early due to unforeseen circumstances.

7. Requesting a Refund

To request a refund or discuss project cancellation, please contact me at connect@vinaykr.in with your project details and the reason for the request. I aim to process all inquiries within 3-5 business days.